browse our courses

We provide a range of employee training and development courses that are engaging, interactive and informative ensuring you gain the most from our training courses.

All of our courses can be delivered through our virtual classroom, self-paced digital courses and face to face in the classroom.

Advanced presentation skills

 2 Day

In this interactive virtual advanced Presentation Skills course, you’ll uncover the secrets of being an engaging and confident presenter, learning how to interact with your audience, lift your content and ensure your key messages are successfully delivered.

See more...

Back From Furlough Still at Home

 0.5 Day

With the recent easing of lockdown restrictions, the government has encouraged many businesses to get their employees back to work and off Furlough.

This course will support employees at any level to adjust to their ‘new normal’ and the challenges this presents.

See more...

Become A Mental Health First Aider

 2 Day

Mental ill-health costs UK employers up to £45 billion each year. For every £1 spent on supporting their people’s mental health, employers get £5 back on their investment in reduced presenteeism, absenteeism and staff turnover.

This online two-day course from Mental Health First Aid England qualifies you as a Mental Health First Aider.

See more...

Become Mental Health Aware – Online Training

 0.5day

Mental ill-health costs UK employers up to £45 billion each year. For every £1 spent on supporting their people’s mental health, employers get £5 back on their investment in reduced presenteeism, absenteeism and staff turnover. This online course will give you a better understanding of your own and others’ mental health.

See more...

Being a great trainer

 1 Day

This course is designed to support those who are in a learning and development role to deliver great and memorable training. This online interactive session is delivered by our professional trainers and uses multi-media, theory, discussions and practical activities to give a fully rounded training day, appealing to all learning styles.

See more...

Being a Great Virtual Trainer – ted Express Course

 6.3 mins

Do you need a helping hand with being a great trainer when delivering virtually over video conferencing?

See more...

Being Part of a Hybrid Team – ted Express Course

 5 mins

This ted Express bite-sized course is all about how you can be an awesome hybrid team member.

See more...

Brave Conversations

 1 hr

Brave conversations, challenging 1-2-1s. We have all had them. Sometimes we just want to avoid such conversations or rush over them to get the job done. Or you might comprise too much and lack assertion.

Course Rating
4.9/5

See more...

Brave Conversations – ted Express Course

 3min

This ted Express course is all about helping managers have brave or difficult conversations.

See more...

Coaching – ted Express Course

 3min

This ted express course is designed to give you some top tips on how to prepare for and get the best out of a coaching conversation.

See more...

Communicating with your Hybrid Team – ted Express Course

 5 mins

This ted Express bite-sized guide will give you top tips on how to communicate effectively with your hybrid team.

See more...

Consciously Inclusive Recruiting – Online Course

 1 Day

Are you doing enough to ensure your recruitment and induction practices are inclusive and accessible? Do you know how to promote diversity and inclusion across your organisation's processes?

This course is designed to support recruiters in all organisations to develop more diverse teams.

See more...

Consciously Inclusive Recruitment – ted Express Course

 3 mins

We all want to recruit the best team, don’t we? On this ted Express bite-sized course, we’ll look at unconscious bias and give you top tips on how to make sure you consciously think about how to be inclusive when hiring.

See more...

Cracking coaching skills

 1 Day

A practical virtual highly interactive coaching skills session. Using real-life situations, you will build your knowledge and self-awareness.

You’ll learn how to listen actively, ask the right questions, structure a coaching conversation appropriately and work with your team to set goals that help them fulfil their potential.

See more...

Customer Excellence

 0.5 Day

Let ted Learning inspire you to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.

See more...

Difficult Customer in my Home - Digital Course

Difficult Customer in my Home – Online Course

 1 hr

On this self-paced, drama led, online course you’ll explore the challenges of working from home and supporting customers. If your primary focus is interacting with customers online and on the phone, in a customer service or customer agent role – this digital course is for you. On the course, you’ll get to meet Karen, who is finding working from home just a bit challenging.

Course Rating
4.8/5

See more...

Emotional intelligence

 1 Day

As they do in every area of our lives, our emotions can influence the way we act and react in the workplace.

In this full-day course, we focus on how emotion affects work performance and our working relationships and explore how to tune into our emotional intelligence to work and interact more effectively.

Course Rating
4.7/5

See more...

Facilitation skills

 0.5 Day

This virtual online course is designed to support those who need to facilitate meetings, discussions or training sessions. We explore the skills required to ensure everyone has a voice in the room, that no one person dominates discussions. We will learn how to create and manage facilitation processes that will ensure successful outcomes and gain the commitment of all those involved.

Course Rating
4.7/5

See more...

Giving Feedback – ted Express Course

 3min

This ted express course is designed to give you some top tips on how to give feedback in a way that will be well received.

See more...

How to influence

 1 Day

Designed for teams with a non-sales focus, we explore the art of influencing and identify techniques to drive your own personal success. This full-day virtual online course is for employees of all levels who want to improve their influencing skills to achieve better results.

See more...

ILM Level 2 Certificate in Team Leading

 6 Months

A nationally recognised, accredited Level 2 qualification from the ILM. You’ll study 3 compulsory units covering the core skills you need to lead a team: how to plan, allocate and monitor work, how to develop yourself as a leader and how to get the most from your team.

You’ll also complete up to 6 more units chosen from a wide range which cover everything from communication skills to business improvement techniques.

See more...

ILM Level 3 Leadership & Management

 18 Months

The Level 3 Award, Certificate or Diploma in Leadership & Management are ideal for individuals who have management responsibilities but no formal training and want to develop their abilities.

The course can be delivered in 6-18 months depending on the level required and combines interactive theory-based workshops with practical theatre-based experiences using our experienced team of actors to bring management subjects to life.

See more...

ILM Level 4 Leadership & Management

 18 Months

This accredited qualification programme from the ILM gives new and aspiring middle managers a structured pathway to support them to have a real impact in their role. A highly interactive, educational, lively and fun course using professional actors and a team of expert trainers in each of the subject matters.

See more...

Inclusion Equality and Diversity

Inclusion, Equality & Diversity

 1 hr

This course will give you an understanding of the Equality Act - how it affects you as an employee, and the business as an employer.

Equality, diversity and inclusion in the workplace adds real commercial value as companies with a more diverse workforce report higher revenues and an improved company culture.

Course Rating
5/5

See more...

Influencing Skills – ted Express Course

 3min

To be truly effective, leaders must master the ability to influence others. This ted Express course is designed to give you some top tips on how to influence colleagues and those you might manage.

See more...

Inspirational leadership

 0.5 day

In today’s world, we have constant challenges and changes we need to deal with. To be a highly effective and inspirational leader you need to be able to positively respond to them with integrity, competence and confidence.

This course will enable you to inspire, excite, engage and motivate your people and teams with confidence.

Course Rating
4.6/5

See more...

Interview skills

 0.5 Day

This course is designed to ensure anyone conducting an interview delivers a positive and legal candidate experience.

This highly engaging online virtual theatre-based learning workshop will support you to develop the necessary knowledge, skills and confidence to follow a structured and professional recruitment process.

Course Rating
4.8/5

See more...

Introduction to Mental Health Problems Digital Course

Introduction to Mental Health Problems

 1 hr

This online Introduction to Mental Health Problem course provides you with the skills to identify different types of mental health problems you may come across in the workplace, so you can recognise signs and symptoms and guide colleagues and support.

See more...

Introduction to presenting online course

Introduction to presenting

 1 Day

This full-day interactive course is for anyone who wants to feel more confident about presenting.

Covering lots of key tips and techniques, you’ll develop your verbal and non-verbal communication skills and learn how to structure an effective presentation.

See more...

Leading through change

 1 day

If you want to learn how to continue to lead effectively during organisational change, then this is the course for you. This online course will give you some practical steps to help you lead your team through change and to identify ways to positively impact how you lead others.

Course Rating
4.6/5

See more...

Looking After Yourself When Remote Working – ted Express Course

 4 mins

This ted Express bite-sized course will help you look after yourself when remote working, so it can be a positive experience.

See more...

Managing performance

 1 Day

This full-day theatre-based learning course enables managers of all levels to continuously manage the performance of their teams, supporting the achievement of business and individual goals.

See more...

Managing Staff Back From Furlough, But Still at Home

 0.5 Day

With the recent easing of lockdown restrictions, the government has encouraged many businesses to get their employees back to work and off Furlough. This course delivered via our virtual classroom is designed for employees who have been on furlough, are returning to work, but will be based at home still. will enable leaders and managers to recognise the obstacles their team members’ face and how to support them through this change.

See more...

Mental Health Awareness – Your Role as a Leader

 0.5 Day

Good mental health is without a doubt important for everyone and leaders play an important role in safeguarding the mental health of people in the workplace.

This course is designed for anyone in a management role, giving an insight into how to manage mental wellbeing in the workplace.

See more...

Mental Health Awareness Training – Online Course

 2.5 Hours

Using examples of real-life scenarios we experience in the workplace, this online virtual course aims to make you feel more confident when discussing mental health issues in the future.

Course Rating
4.6/5

See more...

Mental Health First Aid Champion

 1 Day

Mental ill-health costs UK employers up to £45 billion each year. For every £1 spent on supporting their people’s mental health, employers get £5 back on their investment in reduced presenteeism, absenteeism and staff turnover. This online course will qualify you as a Mental Health First Aid Champion.

See more...

Mental Wellbeing – ted Express Course

 3 min

This ted Express bite-sized course explores the actions we can take to tackle our mental wellbeing.

See more...

ted express guide to nipping conflict in the bud

Nipping Conflict in the Bud – ted Express Course

 3mins

this ted Express bite-sized course is designed to show you how you can break your own behaviour cycle and manage conflict positively with customers.

See more...

Presentation Skills – ted Express Course

 3min

Do you need to present for the first time? This ted express course is designed to give you some top tips on how to present with impact.

See more...

Problem Solving & Decision Making

  1 Day

This online virtual course does what it says on the tin - focuses on the skills required to problem solve and effectively make decisions. This full-day course supports the development of two essential, and inter-linked management skills – problem-solving and decision making.

Course Rating
4.8/5

See more...

Rebuilding Team Dynamics – Online Course

 0.5 Day

No manager has experience in dealing with anything quite like it and yet the role of a Manager in supporting, engaging and motivating teams has never been more important.

Our ‘Rebuilding Team Dynamics’ course will give managers easy to understand advice and equip them with the tools to build happy, productive teams – even in the most challenging conditions.

See more...

Resolving conflict

 21 Day

Conflict can occur within any organisation and from time to time, you may have to deal with a colleague, employee, customer or client who is very upset.

If mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict, it can negatively impact customer or employee retention, loyalty and brand awareness.

Course Rating
4.8/5

See more...

Sales negotiation skills

 1 Day

Knowing how to sell is a vital ingredient for commercial success. Effective sales and negotiation techniques combine talking to the right people whilst listening to find out what they want.

See more...

SMART Objectives – ted Express Course

 3mins

SMART is an effective tool that provides the clarity, focus and motivation you need to set goals. This ted express course gives you some top tips on how to approach SMART goal setting.

See more...

Supporting Your Team’s Mental Health – ted Express Course

 4.39 mins

It’s important to look after the mental health of your team, as well as your own. This ted Express bite-sized course will share some tips and guidance on how to do just that.

See more...

Taking Effective Notes – ted Express Course

 4.10 mins

Do you deal with customer calls all day? Finding it tricky to take effective notes? This ted Express bite-sized course is just for you! It will give you the tools you need to take effective notes and stay focused on a call.

See more...

Team working skills

 1 day

This is a full-day virtual online course that supports employees to recognise the value of teamwork and their own contribution to being part of a successful team. It's a fun, interactive virtual theatre-based session where our expert trainer and actors will explore the essential skills and behaviours of successful team working.

See more...

The anxious conversation – Online Course

 0.5 Day

Our ‘Anxious Conversation’ training course is delivered via our online Virtual Theatre of Learning and is designed to support Leaders and Managers in supporting and managing employees who might have levels of anxiety about returning to the work environment.

Course Rating
4.7/5

See more...

The Isolated Leader – Online Training

 0.5 Day

Is there an assumption that a strong, experienced and competent leader will make an equally capable virtual leader? Leadership has the potential to be a lonely and isolating place. This online course delivered via our virtual classroom is for leaders and managers who have been working remotely for the first time and might be feeling isolated.

See more...

Top Tech Tips for Virtual Trainers – ted Express Course

 7.5 min

Do you need some guidance on how to keep on top of those technology gremlins when delivering virtually? This ted Express bite-sized course will help you prepare for being a virtual trainer by being in control of technology, and give you tips on how to keep learners audience engaged.

See more...

Unconscious Bias

 1 hr

How our beliefs drive our unconscious bias and decisions we make about people and strategies you can use to change your reactions and behaviours. Harbour unconscious biases that can all too easily cause discrimination and inequality. But with our new Unconscious Bias online training course, you can help prevent this from happening.

Course Rating
4.9/5

See more...

Unconscious bias – ted Express Course

 3 mins

Everyone has unconscious bias, it's the shortcuts our brain makes to help us understand the world. On this bite-sized course find out about biases and how to consciously challenge them.

See more...

hybrid teams - ted learning hub

Working in a Hybrid Team

 1.30min

If you are unsure what hybrid working actually is, are worried about adapting to a new work pattern or way of working, feeling confused by your team members’ approach to hybrid working, which feels different to your experience or feel unsure about how to talk to your manager about making hybrid working work for you?

See more...