Brave Conversations

Develop your communication skills to feel more confident at handling difficult conversations effectively to achieve positive outcomes.

Brave conversations, challenging 1-2-1s. We have all had them. Sometimes we just want to avoid such conversations or rush over them to get the job done. Or you might comprise too much and lack assertion.

In this online course, we will help you unpick what makes a terrible conversation so you can be successful and have brave conversations. You will discover how to manage those challenging conversations in the workplace. And we’ll equip you with a toolbox of helpful models, techniques and skills to draw upon to positively influence the outcome of conversations with colleagues.

Through drama, you’ll observe Davina and her team of Malcolm and Angela, whose poor communication skills result in escalating conversations. Using their story, you will explore how different approaches can lead to a more positive outcome.

How is this course delivered?

We hate boring learning as much as learners do. Digital learning should be dramatically different and packed full of fun! Our missing is to deliver exciting digital training that’s fun, engaging and delivers long term measurable results. 

This digital course has activities for you to complete and has short assessments throughout to check your understanding. 

This course will take you 1 ½ – 2 hours to complete.

Why come on the course?

  • Do you find that what you say is sometimes misinterpreted by others, or people don’t do what you’ve asked them to?
  • Do you shy away from giving difficult feedback or having conversations that might provoke a negative response?
  • Do you sometimes wonder why you bothered having the conversation in the first place?

If you answered yes to any of the above questions, then this course is definitely for you.

What is it?

A highly interactive online self-paced course delivered by an expert communication skills trainer, with brave conversations brought to life with our actors.

You will observe our actors in various scenarios where poor communication results in an escalating conversation and use this context to understand how recognised approaches would lead to a more successful outcome.

What will I do on the course?

Through lots of practical activities and discussions, our trainer will explore effective communication skills and behaviours, supporting their application to difficult conversations.

You’ll learn how to use active listening, questioning, transactional analysis and engaging positive language to give you the confidence to conduct brave conversations successfully.

You will be shown how planning for a brave conversation can lead to a positive outcome and be provided with planning tools.

ted Learning Theatre of Learning drama based training

What are the learning outcomes?

By the end of this course, you will be able to:

  • Recognise negative language and behaviour.
  • Use a wide range of skills to influence effective conversations.
  • Understand interests versus positions in negotiation.
  • Describe the key components of Emotional Intelligence and Transactional Analysis.

This DIGITAL Course Includes

Highly interactive exercises
Pre and post session activities
Drama based sessions
Social Learning Group
Polls & Questions
Gamification & Leaderboards
Live chat and trainer support
Self Paced On-demand Learning
Support Material
Free bitesize courses
Free access to ongoing learning
Course Certificate

What our learners are saying

Overall Rating



Based on 3000 reviews

Josh G
Managing Stressful Situations
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Taken away lots of handy skills. Found the client reenactment particularly helpful.
Tom Q
Brave Conversations
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Great course
Payal C
Mental Wellbeing
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Very detailed
Amy G
Difficult Customer in my home
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Found it really interesting and interactive
Brave Conversations
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Very interactive ! Fun !
Vicky A
Brave Conversations
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I found the training very informative
Cassandra A
Guide to The Equality Act
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Very good clear digital course with easy to watch graphics
Introduction to Mental Health
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Really interesting and thought provoking
Kate E
Brave Conversations
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Very insightful training
Lara K
SMART Objectives
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Good ! mental wellbeing is very important
Not Enrolled

Course Includes

  • 10 Modules
  • 8 Lessons
  • 3 Quizzes
  • Course Certificate