On this self-paced, drama led, online course you’ll explore the challenges of working from home and supporting customers. If your primary focus is interacting with customers online and on the phone, in a customer service or customer agent role – this digital course is for you. On the course, you’ll get to meet Karen, who is finding working from home just a bit challenging.
Emotional intelligence helps us make better choices; we can evaluate and respond rather than reacting unconsciously.
On this course you’ll examine the Equality Act and discover, through real life case studies and people’s lived experiences, how discrimination impacts on peoples’ lives when we aren’t considered in what we say and how we behave.
Boost your meeting and training effectiveness with our 'Facilitation Skills' course. Designed to refine your ability to manage discussions, meetings, and training sessions, this program ensures that every participant feels valued and heard. Learn techniques to facilitate effectively, encouraging engagement and collaboration while maximising the productivity and outcomes of your gatherings. Elevate your facilitation prowess and create inclusive, impactful sessions where every voice matters.
In this online course you can conquer that to-do list and become a productivity master, through exploring well tested time management tips and strategies and identifying the ones that work for you.
Discover the art of giving well-received feedback with this Ted Express course. Learn top tips to provide feedback that fosters growth and positive communication, enhancing interpersonal relations in the professional sphere.
Unlock the power of persuasion with our 'How to Influence' course. Tailored for professionals outside the sales domain, this full-day training delves into the art of influencing, equipping you with strategies to propel your personal and professional success. Suitable for employees at all levels eager to enhance their ability to sway opinions and achieve superior outcomes. Discover how to make a lasting impact and drive results through effective influencing skills.
4 in 5 Managers have no formal management training, running the risk of “accidental managers” who learn from mistakes rather than having a clear structure and skills to rely on.
The Level 3 Award, Certificate or Diploma in Leadership & Management are ideal for individuals who have management responsibilities but no formal training and want to develop their abilities.
A highly interactive, educational, lively and fun course using professional actors and a team of expert trainers in each of the subject matters
ted Learning has developed this ilm Recognised programme to support all levels of managers to develop their coaching skills, enabling them to lead and manage their people supportively to maximise performance and engagement. Built around 3 core workshops, coaching practice is built into the programme to support manager’s self-reflective practice and ongoing professional development.
ted Learning has developed this ilm Recognised programme to banish the ‘Accidental Manager’! We often see individuals with excellent technical abilities being promoted to positions with line management responsibility, without being equipped with the people skills needed to perform these roles successfully. This programme supports both new and existing managers.
ted Learning has developed this ilm Recognised Programme, comprising 3 workshops that focus on supporting the essential skills new team leaders need to hit the ground running and lead their first team effectively. It’s a practical introduction to managing others and also provides a solid grounding for further management training.
ted Learning has developed this ilm Recognised programme to support managers of all levels to positively influence an inclusive, respectful culture in their organisation. The 3-workshop programme focuses on building knowledge and self-awareness, supporting safe spaces for discussion and enquiry, and equipping managers with practical tools and approaches to promote inclusion, equality and diversity with their immediate teams and the wider business.
This course will give you an understanding of the Equality Act - how it affects you as an employee, and the business as an employer.
To be truly effective, leaders must master the ability to influence others. This ted Express course gives you some top tips on how to influence colleagues and those you might manage.
Elevate your leadership with our 'Inspirational Leadership' course, meticulously crafted for leaders committed to excellence. This program empowers you to motivate and guide your team in aligning with the organization's strategy, values, and goals. Learn the art of inspirational leadership to drive performance, foster a positive workplace culture, and achieve remarkable outcomes. Transform your leadership approach to inspire and lead your team to success.
Master the art of interviewing with our 'Interview Skills' course. This training equips interviewers with the essential techniques and knowledge to ensure legal compliance and foster a positive candidate experience. Learn to conduct interviews that assess candidates effectively and enhance your organisation's reputation. This course sets the foundation for professional and successful candidate interactions, perfect for anyone involved in the hiring process.
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