Emotional intelligence

Emotional intelligence helps us make better choices; we can evaluate and respond rather than reacting unconsciously.

Emotional intelligence helps us make better choices; we can quickly evaluate a given situation and respond in a more constructive way, rather than simply reacting unconsciously, driven by our emotions.

In this virtual online course, we focus on how emotion affects work performance and our working relationships and explore how to tune into our emotional intelligence to work and interact more effectively.

Emotional intelligence

How is this course delivered

Virtual learning – this is where a classroom based experience is delivered online, via our ted Learning Hub.  Instead of a full day in the classroom, we break the session down into bite-size interactions.  Learners can join from any location and participate in the training experience.  Our virtual classroom features break out rooms, drama-based learning with our actors & discussions.

 We limit time in this environment to around 40-minute sessions to maintain learner engagement.

Emotional intelligence

Why come on the course?

  • Do you require a better understanding of what makes people react the way they do?
  • Do you sometimes wonder why your team behave in a certain way?
  • Do you want to know what pushes your emotional triggers, and those of your team/colleagues?
  • Would you like to be able to read and respond effectively to the emotions of your team/colleagues?

If you have answered yes to any of the above questions, then this course is definitely for you.

Emotional intelligence

What is it?

In this workshop, our expert trainer will guide you through emotional intelligence theory, supporting you to identify how your emotions impact on your working life, and how to better understand the impact of emotions on those around you.

You’ll develop an understanding of why you react and respond in the way you do, especially when faced with challenging situations, and how you may come across to others as a result.

Emotional intelligence

What will I do on the programme?

Through practical activities and discussion, you’ll explore different techniques which will help you to make good use of your own emotional intelligence and have a better understanding of others’ behaviours.

Developing your emotional intelligence will support you to have better working relationships and interactions.

Emotional intelligence

What are the learning outcomes ?

By the end of this course, learners will be able to:

  • Recognise how to manage their emotions effectively
  • Utilise tips and techniques to communicate more effectively with others
  • Recognise what is within their control and/or influence and how to react appropriately
  • Manage relationships with a high level of emotional intelligence
  • Identify ways to continue to develop their self-awareness

This Virtual Course Includes

Pre session activities
Live virtual classroom sessions
Polls & Questions
Drama based sessions
Graphic of a hand pressing button connected to other objects
Highly interactive exercises
Live chat and trainer support
Gamification & Leaderboards
Social Learning Group
Workbooks and Support Material
Free bitesize courses and continued learning
Course Certificate
Recordings of live sessions available to learners
Emotional intelligence

Open Courses

As well as facilitating corporate groups of learners we also run regular open courses. These are held using our virtual classroom.

What our learners are saying

Overall Rating



Based on 3000 reviews

Josh G
Managing Stressful Situations
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Taken away lots of handy skills. Found the client reenactment particularly helpful.
Tom Q
Brave Conversations
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Great course
Payal C
Mental Wellbeing
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Very detailed
Amy G
Difficult Customer in my home
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Found it really interesting and interactive
Brave Conversations
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Very interactive ! Fun !
Vicky A
Brave Conversations
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I found the training very informative
Cassandra A
Guide to The Equality Act
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Very good clear digital course with easy to watch graphics
Introduction to Mental Health
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Really interesting and thought provoking
Kate E
Brave Conversations
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Very insightful training
Lara K
SMART Objectives
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Good ! mental wellbeing is very important
Not Enrolled

Course Includes

  • 4 Modules
  • Course Certificate