Customer Excellence

Let ted Learning inspire you to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.

Transform your customer service skills with ted Learning’s Customer Excellence course. Delivered virtually with live actors and interactive videos, this course is your gateway to providing exceptional service. Learn to navigate challenging situations, understand your role in customer satisfaction, and master communication for when things go wrong. Say yes to excellence with ted Learning.

Customer Excellence

How is this course delivered

Virtual learning – this is where a classroom based experience is delivered online, via our ted Learning Hub.  Instead of a full day in the classroom, we break the session down into bite-size interactions.  Learners can join from any location and participate in the training experience.  Our virtual classroom features break out rooms, drama-based learning with our actors & discussions.

 We limit time in this environment to around 40-minute sessions to maintain learner engagement.

Customer excellence
Why come on the course?

  • Do you want to provide exceptional service to every customer you interact with?
  • Are you looking for tips on how to deal with difficult customer situations?
  • Do you want to know what your individual responsibilities are in providing customer excellence?
  • Do you struggle to deal with things when they go wrong and want some tips on how to communicate this better?
  • If you have answered yes to any of the above questions, then this course is definitely for you.

Customer excellence
What is it?

A highly interactive, lively and fun course using professional actors and our experienced customer service trainer.

This course examines how to manage customer expectations, how to deal with situations when things don’t go according to plan and how to deal with any conflict situations that might arise.

We look at communication skills required to deliver messages in a concise, structured and polite way so that customers feel confident in the information provided to them, whether this is face to face, via the telephone or in written form.

Customer excellence
What will i do on the programme?

An interactive online session which is a blend of actor scenarios, discussions, practical activities, explanations, and a chance to explore how different situations can be handled.

Our actors enable a chance in a safe learning environment to practice all types of approaches to delivering customer excellence and see which one is the most effective.

We will create real scenarios based on the setting and enable you the chance to see first-hand how to manage them.

learning outcomes ted learning

First Steps into Coaching
What are the learning outcomes ?

By the end of this course, learners will be able to:

  • Describe what an excellent customer interaction looks like and the impact this has on the individual, the customer and the organisation
  • Demonstrate high-quality communication skills to support positive customer experiences
  • Explain how to use different skills and techniques to manage potentially difficult customer situations
  • Explain how to reach win:win outcomes for both the individual and the customer.

This Virtual Course Includes

Pre session activities
Live virtual classroom sessions
Polls & Questions
Drama based sessions
Graphic of a hand pressing button connected to other objects
Highly interactive exercises
Live chat and trainer support
Gamification & Leaderboards
Social Learning Group
Workbooks and Support Material
Free bitesize courses and continued learning
Course Certificate
Recordings of live sessions available to learners
Customer Excellence

Open Courses

As well as facilitating corporate groups of learners we also run regular open courses. These are held using our virtual classroom.

What our learners are saying

Overall Rating



Based on 3000 reviews

Josh G
Managing Stressful Situations
Read More
Taken away lots of handy skills. Found the client reenactment particularly helpful.
Tom Q
Brave Conversations
Read More
Great course
Payal C
Mental Wellbeing
Read More
Very detailed
Amy G
Difficult Customer in my home
Read More
Found it really interesting and interactive
Brave Conversations
Read More
Very interactive ! Fun !
Vicky A
Brave Conversations
Read More
I found the training very informative
Cassandra A
Guide to The Equality Act
Read More
Very good clear digital course with easy to watch graphics
Introduction to Mental Health
Read More
Really interesting and thought provoking
Kate E
Brave Conversations
Read More
Very insightful training
Lara K
SMART Objectives
Read More
Good ! mental wellbeing is very important
Not Enrolled

Course Includes

  • 4 Modules
  • Course Certificate