Name: Customer Excellence
Rating: 4.6 (138 reviews)

Transform your customer service skills with ted Learning’s Customer Excellence course. Delivered virtually with live actors and interactive videos, this course is your gateway to providing exceptional service. Learn to navigate challenging situations, understand your role in customer satisfaction, and master communication for when things go wrong. Say yes to excellence with ted Learning.

Customer Excellence

How is this course delivered

Virtual learning – this is where a classroom based experience is delivered online, via our ted Learning Hub. Instead of a full day in the classroom, we break the session down into bite-size interactions. Learners can join from any location and participate in the training experience. Our virtual classroom features break out rooms, drama-based learning with our actors & discussions.

We limit time in this environment to around 40-minute sessions to maintain learner engagement.

Customer excellence
Why come on the course?

Do you want to provide exceptional service to every customer you interact with?
Are you looking for tips on how to deal with difficult customer situations?
Do you want to know what your individual responsibilities are in providing customer excellence?
Do you struggle to deal with things when they go wrong and want some tips on how to communicate this better?
If you have answered yes to any of the above questions, then this course is definitely for you.

Customer excellence
What is it?

A highly interactive, lively and fun course using professional actors and our experienced customer service trainer.

This course examines how to manage customer expectations, how to deal with situations when things don’t go according to plan and how to deal with any conflict situations that might arise.

We look at communication skills required to deliver messages in a concise, structured and polite way so that customers feel confident in the information provided to them, whether this is face to face, via the telephone or in written form.

Customer excellence
What will i do on the programme?

An interactive online session which is a blend of actor scenarios, discussions, practical activities, explanations, and a chance to explore how different situations can be handled.

Our actors enable a chance in a safe learning environment to practice all types of approaches to delivering customer excellence and see which one is the most effective.

We will create real scenarios based on the setting and enable you the chance to see first-hand how to manage them.

First Steps into Coaching
What are the learning outcomes ?

By the end of this course, learners will be able to:

Describe what an excellent customer interaction looks like and the impact this has on the individual, the customer and the organisation
Demonstrate high-quality communication skills to support positive customer experiences
Explain how to use different skills and techniques to manage potentially difficult customer situations
Explain how to reach win:win outcomes for both the individual and the customer.