In this practical virtual theatre-based session, we’ll focus on how to negotiate effectively to build positive relationships with both internal and external customers.
How is this course delivered
Virtual learning – this is where a classroom based experience is delivered online, via our ted Learning Hub.  Instead of a full day in the classroom, we break the session down into bite-size interactions.  Learners can join from any location and participate in the training experience.  Our virtual classroom features break out rooms, drama-based learning with our actors & discussions.
 We limit time in this environment to around 40-minute sessions to maintain learner engagement.
Why come on the course?
- Do you want to maximise your results?
- Are you looking to deliver excellent value for your customers whilst achieving your objectives?
- Do you want to understand how to achieve a win/win outcome more often?
If you have answered yes to any of the above questions, then this course is definitely for you.
What is it?
AÂ practical, interactive course delivered by an expert communication skills trainer and our 2 professional actors to support sales-focused employees of all levels to negotiate confidently and professionally.
What will I do on the programme?
Whilst we will reference some communication theories, much of this session is practical and very interactive.
Working with our actors we’ll look at the common pitfalls of negotiation, explore different techniques to use in different situations, and look at how to ensure our communication skills support our desired result.
What are the learning outcomes ?
By the end of this course, learners will be able to:
- Explain how effective negotiation can be used to support positive internal and external customer conversations.
- Identify how to successfully use negotiation techniques to achieve outcomes where both parties are happy with the result.
- Recognise how to use effective communication skills to support good working relationships.
This Virtual Course Includes
Pre session activities
Live virtual classroom sessions
Polls & Questions
Drama based sessions
Highly interactive exercises
Live chat and trainer support
Gamification & Leaderboards
Social Learning Group
Workbooks and Support Material
Free bitesize courses and continued learning
Course Certificate
Recordings of live sessions available to learners
Open Courses
As well as facilitating corporate groups of learners we also run regular open courses. These are held using our virtual classroom.
What our learners are saying
Overall Rating
Excellent
Based on 3000 reviews
Course Includes
- 4 Modules
- Course Certificate
