Conflict can occur within any organisation and from time to time, you may have to deal with a colleague, employee, customer or client who is very upset.
If mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict, it can negatively impact customer or employee retention, loyalty and brand awareness.
How is this course delivered
Virtual learning – this is where a classroom based experience is delivered online, via our ted Learning Hub.  Instead of a full day in the classroom, we break the session down into bite-size interactions.  Learners can join from any location and participate in the training experience.  Our virtual classroom features break out rooms, drama-based learning with our actors & discussions.
 We limit time in this environment to around 40-minute sessions to maintain learner engagement.
Why come on the course?
- Do you sometimes get emotionally involved in work conversations?
- Do you find it hard to be objective and take your own feelings and judgements out of situations?
- Do you often dread or put off having that tricky chat and hope the situation will just go away?Â
If you have answered yes to any of the above questions, then this course is definitely for you.
What is it?
A very interactive, theatre-based session, facilitated by our expert trainer and working with 2 professional actors.
We’ll explore how emotions can trigger escalated situations, look at how we can use effective communication skills to diffuse conflict and understand what steps can be taken to proactively reduce the risk of future conflict situations.
What will I do on the programme?
Through lots of observational, practical activities and discussion, you’ll develop your understanding of how conflict arises, looking at different types of behaviour and their impact.
Working with our actors, you’ll begin to recognise how to manage both yourself and others in a conflict situation, enabling you to feel more confident in your ability to support conflict resolution.
What are the learning outcomes ?
By the end of this course, learners will be able to:
- Describe how the choices we make can influence the emotions and behaviours of others.
- Define the skills required to effectively diffuse a potentially difficult or aggressive situation and ultimately keep safe.
- Demonstrate confidence and competence in a variety of conflict management situations.
- Demonstrate effective and proactive skills which can be used to reduce the risk of conflict in the workplace.
Open Courses
As well as facilitating corporate groups of learners we also run regular open courses. These are held using our virtual classroom.
This Virtual Course Includes
Pre session activities
Live virtual classroom sessions
Polls & Questions
Drama based sessions
Highly interactive exercises
Live chat and trainer support
Gamification & Leaderboards
Social Learning Group
Workbooks and Support Material
Free bitesize courses and continued learning
Course Certificate
Recordings of live sessions available to learners
What our learners are saying
Overall Rating
Excellent
Based on 3000 reviews
Course Includes
- 4 Modules
- Course Certificate
